FAQ

You place the AquaDefender in the frame on the threshold. Keep in mind that the AquaDefender only seals properly if it is installed on a flat threshold. You need a minimum threshold of 6 cm for inward-opening doors. For outward-opening doors, a minimum threshold of 4 cm is required. This should be measured with the door closed.

Are you unsure if the AquaDefender can be installed on your door? Click here and upload a photo of the door frame with the door open.

Two factors influence when you should install the AquaDefender preventively. First, your location. Do you live in an area where water nuisance occurs during a yellow alert (>30 mm in 1 hour) or an orange alert (>50 mm in 1 hour)? With the Weer Alarm Nederland app, you are well informed and receive push notifications for weather warnings and alerts for your own province, the North, East, West, or South region, or the entire country.

In this video, we show you step by step how to install the AquaDefender.

The AquaDefender is mostly already assembled. Before you can use the AquaDefender, you first need to determine the position of the bridge. How to do that is shown step by step in this video. After that, the AquaDefender is ready for use in emergencies. How to do that is shown step by step in this video.

AquaDefender is entirely produced in the Netherlands. The suppliers of AquaDefender are also Dutch. This allows us to maintain a high quality standard and apply a high level of sustainable production processes.

Store the AquaDefender with all parts in a dry place away from direct sunlight. During storage, the AquaDefender should never rest on either the horizontal or vertical rubbers. Always place the AquaDefender upside down, preferably in the supplied box. If this instruction is not followed, the rubbers may deform and lose their functionality.

We currently ship to all countries within the EU.

The products from AquaDefender can now be delivered to the following countries (including track & trace):

• Netherlands – Belgium: 1 day
• Germany: 2 days
• Rest of Europe: 3 to 7 days

We ship with all major well-known carriers. Mainly these are: PostNL, UPS, DHL, DPD, FedEx.

At the moment, no shipping costs are charged. The total price at checkout includes shipping costs.

Absolutely. As soon as we have shipped your order, you will receive an email from us with a track & trace link.

iDEAL, Bancontact, Apple Pay, Visa, Mastercard, PayPal, Bank Transfer (SEPA), American Express.

Sometimes our email ends up in the spam folder. If you have not received an email from us after your order, please contact us directly at info@aquadefender.nl.

The product must be in its original packaging. The products must be returned to us within 30 days of the delivery date. If any of the above conditions are not met, we reserve the right to charge any additional costs for processing the ineligible return.

The product must be in its original packaging. The products must be returned to us within 30 days of the delivery date. Download the return/exchange form, fill it out, and include it with your package. Send a return request to info@aquadefender.nl. You will receive a return label from us. Attach this to the package, and you can return the package free of charge.

Once your return has been inspected and found to be in good condition, your refund will be processed and you will receive it within 14 days to the account number you used for the purchase.