Shipping policy

AQUADEFENDER SHIPPING POLICY
Last updated: July 2026

This shipping policy applies to all orders placed through www.aquadefender.co.uk for delivery to the United Kingdom.

1. Shipping Destinations
AquaDefender ships orders to addresses within the United Kingdom and the European Union. We ship our products using reputable carriers, including PostNL, Royal Mail, UPS, DHL, DPD, and FedEx. The carrier used depends on the delivery address, availability, and the chosen shipping method.

2. Delivery Times
We strive to dispatch your order as quickly as possible. Estimated delivery times are provided during the checkout process and depend on your location. Please note that these delivery times are estimates and cannot be guaranteed. Delays may occur due to unforeseen circumstances, such as extreme weather conditions or carrier delays.

3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and the weight of the order. Any applicable shipping costs will be clearly displayed before you complete your payment. For deliveries to the United Kingdom, additional customs duties, taxes, or import fees may apply since Brexit. These charges are the responsibility of the customer unless stated otherwise during checkout.

4. Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery via the carrier's website.

5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us immediately at info@aquadefender.co.uk. We will work with the carrier to resolve the issue as quickly as possible. If a package is returned to us because the address provided was incorrect or incomplete, we will contact you to arrange a new delivery. Additional shipping costs may apply for the reshipment.

6. Contact
For questions regarding our shipping policy, please contact us at:
Email: info@aquadefender.co.uk
Phone: +31 85 060 9346